Shipping policy

At ETX Graphics, all items are made to order. Please review the information below regarding processing and shipping timelines.

Order Processing Time

Orders are processed after payment is received and, for custom orders, after final proof approval. Processing times vary depending on the product and order details. Estimated production timelines will be provided at the time of order or quote approval.

Shipping Method

All orders are shipped via United States Postal Service (USPS) unless otherwise specified.

Shipping Time

Once your order has been completed and shipped, delivery times vary based on the selected shipping service and destination. Shipping timelines are estimates provided by USPS and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on order size, weight, and delivery location.

Order Tracking

Tracking information will be provided once your order has shipped. Please allow up to 24 hours for tracking details to update within the USPS system.

Shipping Delays

ETX Graphics is not responsible for shipping delays caused by USPS, weather conditions, or other circumstances beyond our control. While we do our best to meet estimated timelines, delays may occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. ETX Graphics is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Local Pickup (If Applicable)

Local pickup may be available for customers in the Tyler, TX area. Pickup details will be provided once the order is ready.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.